Service Coordinator

Are you a skilled Service Coordinator looking for a new opportunity? Our client is seeking an additional team member to join their busy and expanding Engineering Department. If you have experience in coordinating schedules and thrive in a fast - paced environment this could the perfect role for you!

Job Title: Service Coordinator

Location: Exeter

Salary: £26,000-£30,000 DOE

Hours: Monday-Friday, 08.30am-5.00pm

Benefits: 24 days holiday plus bank holidays, friendly team, free onsite parking, company pension scheme.

The Company: Our client is a leading engineering firm with a solid reputation for delivering high-quality customer service. They are known for their innovation and commitment to excellence. They are seeking a dynamic service coordinator to join their team and hit the ground running.

The Role: As a Service Coordinator you will play a vital role in ensuring the smooth operation of the engineering department, managing a team of 4 engineers. You will be responsible for taking charge of coordinating the engineers diaries as well as providing excellent customer service, being a point of contact for all clients and enquiries.

Responsibilities:

• Planning and prioritising of workload to ensure efficiency.


• Provide excellent customer service to external and internal clients and colleagues.


• Communicate over the phone, face to face and by email.


• Deal with queries where able and forward detailed accurate messages


• Raise purchase orders and compile order paperwork


• Booking preventative and corrective maintenance visits for our valued clients


• Maintaining accurate and up-to-date client account administration


• Providing analysis reports to management for their weekly and monthly meetings


• Liaising with managers on a daily and weekly basis to provide updates on jobs, difficult customers, and any queries with engineers


• Actively seeking new service contracts for the organisation


• Assisting with any adhoc tasks requested by managers or directors

Your Experience and Skills:

• Proven experience in schedule coordination


• Exceptional customer service skills


• Excellent organisational and time management skills


• Strong attention to detail and ability to multitask


• Ability to communicate effectively and confidently at all levels


• Ability to work well under pressure and meet tight deadlines


• Strong problem-solving and decision-making abilities


• Experience working as an administrator in a varied role


• Previous experience within engineering or similar industry beneficial though now essential


• Able to work within a team and independently


• A positive attitude!

How to Apply: If this sounds like you and you would like to know more, either apply online, email your CV to Sarah.stokes@office-angels.com or call to speak with Sarah on 01392 426200

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

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