IT Systems Engineer

Title: IT Systems Engineer

Location: Chelmsford

Salary: £35,000 - £40,000

Days/ Hour of work: Monday - Friday, 09:00 - 17:00

The business

Our client is seeking a IT Systems Engineer to join their IT team in Chelmsford. The role involves creating reports to support data-driven decisions, providing insights to senior management, and maintaining a high level of user satisfaction. You need to be focused, analytical and forward-thinking. You will be based in their bight and open head office and will need be detail orientated, proactive and have great technical skills.

Benefits

• On-site parking


• 25 days holiday, plus bank holidays


• Frequent socials, including Summer and Christmas parties


• Environmentally conscious - you'll be supplied with sustainable products


• Monthly company lunches


• Excellent progression opportunities


• Opportunity to participate in local fundraising


• Long service awards


• Amazing in-house training

Responsibilities

• Set up, configure, and manage network hardware, servers, and infrastructure.


• Oversee system performance to ensure IT services remain operational and accessible.


• Conduct regular system checks, perform backups, and manage patches.


• Monitor networks and systems, coordinating with our NOC to ensure smooth operations.


• Offer technical support to staff via phone or email, documenting all IT incidents and requests thoroughly.


• Keep users updated on the status of their tickets to manage expectations effectively.


• Deliver efficient services that maintain high levels of user satisfaction.


• Diagnose and resolve issues with various systems, applications, and technologies, either remotely or in person.


• Actively manage service desk queues, address unassigned tickets, and keep work information current.


• Assist with internal office moves (IT equipment only) and set up new user configurations.


• Handle cabling and network patch management.


• Manage inventory and assets.


• Lead the technical aspects of various application and infrastructure projects.

Requirements

• Virtualization Platforms: Expertise with Azure, VMware or Hyper-V and operating systems Windows Server 2019/2022.


• Cloud Services: Proficiency in cloud platforms like Microsoft 365.


• Scripting and Automation: Proficiency in scripting languages such as PowerShell for automation and task simplification.


• Backup and Recovery Software: Expertise with tools like Ave Point, Veeam, BackupExec, or Redstor for ensuring data integrity and recovery.


• Demonstratable Azure experience


• Familiarity with ITIL framework.


• Ability to prioritize workload.


• Self-motivated with a focus on user service.


• Initiative-taking and team-oriented.

If you believe this position is right for you, then please apply today!

If you would like to have a further conversation or find out any additional information, then please contact me directly on 01277 268844 or on sarahlouise.smith@office-angels.com

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

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