Insurance Claims Handler | 26 days A/L + Career development

Are you a Graduate seeking a role within the Insurance sector? Or perhaps you're an Administrator with excellent attention to detail skills and you'd love to begin your career within Insurance? If so, we have a brilliant new Permanent position for you.

The company we're recruiting for are going through a period of expansion and as a result would like Office Angels to recruit an Insurance Claims Handler to work in their offices based in Whitfield, Kent.

The Office Manager would like to recruit someone who is positive and enthusiastic to work as part of a team of 20. You'll receive excellent training from a really supportive team and the opportunity to complete Insurance qualifications and grow your career at this company.

Please find all the details below:

Job Title: Insurance Claims Handler

Location: Ashford, Kent. Your own transport is required for very occasional holiday/sickness cover in Tenterden and Dover.

Salary: £24,000

Hybrid: 12 days working from home per year, subject to Manager agreement, ensuring the offices can remain open for customers.

Hours: Monday-Friday, 9am-5pm

Exceptional Benefits:

• A supportive and friendly working environment


• 26 days annual leave plus bank holidays


• Birthday day off in addition to annual leave


• Option to buy/sell 5 days holiday per year


• Health Cash Plan


• Death in Service


• Pension


• Free Parking at all of the offices


• Fortnightly fruit deliveries


• Team lunch provided once a month


• Team social events twice a year

As an Insurance Claims Handler your responsibilities would be to:

• Acquire and maintain knowledge of Company products and claims licences.


• Effectively manage the processing claims within the delegated authority from end-to-end ensuring that each step is managed efficiently and appropriately, in line with Company policies and procedures.


• Obtain sufficient information from customers to intimate claims and assess appropriate claims route, ensuring appropriate records are kept of the assessment.


• Manage claims from intimation to settlement including confirming cover, appointing suppliers and loss adjustors as required, keeping the customer informed and reaching satisfactory settlement.


• Provide information to the Claims Team to proceed, appoint suppliers and loss adjustors as required and ensure the customer is kept informed and that the claim proceeds efficiently.


• Ensure all records of the process are kept up to date, effectively utilising the relevant systems and databases currently in place.


• Consistently provide excellent levels of customer service in all interactions with potential and existing customers, delivering on promises, meeting their needs and exceeding expectations.

You'll be the perfect match for this position if you have:

• Customer service experience within the Insurance sector


• Claims handling or Administrative experience within an Insurance company


• A desire to grow your career within Insurance


• A Business (or similar) Degree (or equivalent)


• Good IT skills especially Microsoft Office


• The ability to work as a team, be super helpful and organised as well as build effective relationships through positive behaviours, honesty and integrity.

Next steps:

If you have the above skills and experience then please apply today - this is such an incredible opportunity where you can really grow your career at this company.

Alternatively if you know someone who may be suitable for this role please share the details. If you successfully refer a friend for the above role, you will receive a £100* voucher of your choice! Terms apply*

Please note if your skills match the requirements for the job then you will receive an e-mail from us (remember to check your junk mail). If you do please call us on 01233 611780 ASAP or within 24 hours to discuss the position in further detail with Emma (Candidate Manager) or Nicola (Permanent Consultant).

We look forward to your application.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.