Helpdesk Administrator

Job Title: Helpdesk Administrator

Location: Linlithgow

Salary: Competitive

Contract Details: 12-month FTC (Full time)

Working Pattern: Monday-Friday 8:30am-5pm (including 30 min unpaid break)

About the Role

An exciting opportunity has arisen for an organised, enthusiastic, and personable individual to join one of our clients based in Linlithgow as a Helpdesk Administrator. The successful candidate will ideally have some previous administration experience and they must be comfortable communicating with a diverse range of people. This is an exceptional opportunity for someone passionate about furthering their career and administration who are keen to learn and enhance their skills by working alongside a highly successful and supportive team.

Key Duties & Responsibilities

• Provide comprehensive administrative support, acting as the first point of contact for customers, always ensuring exceptional customer service.


• Handle reactive calls, despatch engineers, and coordinate job bookings and closures for both reactive and planned projects.


• Manage the ordering and shipping of parts, including international shipments.


• Process monthly invoicing and handle expenses reports.


• Prepare and submit quotes to clients.


• Maintain and manage customer online portals.


• Assist with visa applications.


• Update and complete keyholder forms.


• Coordinate the raising of permits.


• Generate weekly/monthly customer reports.


• Arrange travel and accommodation for team members.


• Communicate effectively with customers, suppliers, engineers, third-party contractors, and other departments within our client's organisation.


• Support project administration tasks.


• Facilitate coordination between the Project and Service teams.


• Adhere to Health & Safety procedures.

Your Skills/Experience

To be successful in this role you must:

• Be highly organised and self-motivated.


• Possess excellent communication skills.


• Be comfortable working independently.


• Able to use own initiative.


• Strong team player with a professional attitude.


• Keen attention to detail.


• Customer-focused approach.

Please Note: Due to the nature of information being handled, the successful candidate must pass reference/background checks conducted by our client prior to starting with them.

If you are a driven and organised individual with a passion for administration and customer service, we want to hear from you! Please apply online or by sending your CV to anna.mcinnes@office-angels.com. Please note: Only shortlisted will be contacted.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

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