Account Manager

Job Title: Account Manager
Location: Livingston (Office-based)
Contract Type: Permanent, Full Time
Salary: Up to £29,000 per annum
Start Date: ASAP

About the Role:

Are you a proactive and highly organised professional who thrives in a fast-paced environment? We're looking for an experienced Account Manager to join our client's dynamic team in Livingston. This is a busy, hands-on role where you'll be the main point of contact for your own portfolio of customers - juggling priorities, solving problems, and ensuring exceptional service delivery every step of the way.

About the Company:

Our client is a market leader in the manufacturing sector, known for their commitment to quality, innovation, and customer satisfaction. They offer a supportive and collaborative work environment where your contributions are valued, and your professional growth is encouraged.

What You'll Be Doing:

• Oversee and manage a portfolio of customer accounts, ensuring smooth day-to-day operations


• Proactively handle customer queries, requests, and complaints with efficiency and professionalism


• Generate and manage bespoke quotations, orders, and amendments using CRM systems


• Monitor stock levels and coordinate with logistics to ensure timely deliveries


• Collaborate with internal teams including sales, logistics, and customer service


• Maintain accurate customer records and prepare account plans in partnership with the Customer Services Manager


• Manage returns and credit processes


• Attend internal meetings to support continuous improvement and customer satisfaction

What We're Looking For:

Essential:

• Proven experience in account management or customer service roles


• Strong multitasking and organisational skills - able to juggle competing priorities


• Excellent communication and interpersonal abilities


• A proactive, systematic approach to problem-solving


• Comfortable working with CRM systems and other digital tools

Desirable:

• Background in logistics or supply chain


• Familiarity with health and safety standards


• Experience in a fast-paced, customer-focused environment

What's in It for You:

• Competitive salary up to £29,000


• Opportunities for career development


• Supportive and collaborative team culture


• Health and safety-focused workplace


• Involvement in continuous improvement initiatives

How to Apply:

If you're ready to take ownership of your own customer accounts and thrive in a role where no two days are the same, we'd love to hear from you!

Click 'Apply Now', send your CV to anna.mcinnes@office-angels.com, or call 01506 832250 for more information.

Please note: Only shortlisted candidates will be contacted.

Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

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