Facilities Helpdesk Advisor

  • Location
    Leeds, West Yorkshire
  • Category
    Customer Service - Helpdesk
  • Contract Type
    Permanent
  • Salary
    £26,110.87/Year
  • OrganizationType
    Home/Office

Job Title: Facilities Helpdesk Advisor (Hybrid working)


Location: Leeds


Contract Details: Permanent, Full Time


Salary: £26,110.87


About Our Client:


Our client is a reputable charity organisation dedicated to making a positive social impact. They are committed to providing essential services and support to their customers. With a focus on inclusivity and collaboration, our client values their employees' contributions and offers a supportive and vibrant work culture.


Benefits & Perks:


Health and well-being support, Hybrid working options, Employee Assistance Programme, Workplace pension scheme, Enhanced maternity, adoption, and partner pay, Life Assurance Scheme, Access to the Blue Light Card, Career mentoring, and many more!


Responsibilities:


As a Facilities Helpdesk Advisor, you will play a vital role in supporting and responding to all enquiries sent to the Facilities Helpdesk. Your responsibilities will include:



  • Attending meetings with the Facilities Management Team to assess Helpdesk requirements for new premises.

  • Supporting the Facilities Management Team and services for project relocations and closures

  • Providing ongoing support to existing projects in purchasing equipment and services

  • Being the first point of contact for maintenance-related queries and logging all calls in the Property Management Databases

  • Arranging for contractors to attend site for maintenance work

  • Maintaining robust data and records on all regional accounts and premises

  • Using and maintaining a Property Management database

  • Managing the database in relation to Statutory Health and Safety

  • Attending internal and external meetings related to Facilities Management

  • Providing excellent customer service to all stakeholders

  • Supporting the Facilities Management Team as required


To be considered for this opportunity, you will have:



  • Experience within Properties or Facilities will be an advantage

  • Clear telephone voice with great communication skills

  • Ability to organise a busy workload


How to Apply:


If you are motivated by the opportunity to work in busy office environment, apply now by submitting your CV!


We look forward to reviewing your application and potentially welcoming you to our client's team! 💼🌟

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.


By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

To speak to a recruitment expert please contact Rob Barwick