Customer Service Advisor

  • Location
    Livingston, West Lothian
  • Category
    Customer Service - Helpdesk
  • Contract Type
    Permanent
  • Salary
    £ 23000 - £ 25000 / Year
  • OrganizationType
    Office

Exciting Opportunity as a Help Desk Admin!


Are you looking for a vibrant and enthusiastic company who is passionate about providing excellent customer service? Look no further! Our client is seeking a Help Desk Administrator to join their dynamic team. With a strong commitment to client satisfaction, our client strives to provide prompt resolutions to customer inquiries and requests.


What We're Looking For:



  • Excellent customer service skills with a friendly and approachable demeanour.

  • Strong problem-solving abilities to effectively address customer concerns and provide prompt resolutions.

  • Detail-oriented mindset to ensure accuracy when updating customer accounts and records.

  • Ability to work well under pressure and in fast-paced environments.

  • Strong collaboration skills to effectively work within a team.

  • Proficient using computer systems and customer management databases.


Responsibilities:



  • Respond to customer enquiries and requests, providing accurate and timely resolutions to ensure high customer satisfaction.

  • Update customer accounts and records with pertinent information to maintain accurate and up-to-date data.

  • Collaborate with the team to troubleshoot and resolve complex customer issues.


What You'll Get:



  • Competitive salary of £25-£27,000

  • Continuous learning and development opportunities to enhance your skills and expertise.

  • Dynamic and inclusive work environment where your contributions are valued and recognised.


If you're ready to take on this exciting challenge and become a valued member of their team, apply now!


Office Angels is an employment agency. We are an equal opportunities employer who put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. We do this by showcasing their talents, skills and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.


By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

To speak to a recruitment expert please contact Sophie Craig