Customer Service Advisor | Career progression | 26 days A/L

  • Location
    Tenterden, Kent
  • Category
    Customer Service - Customer Service Advisor
  • Contract Type
    Permanent
  • Salary
    £ 21000 - £ 24000 / Year
  • OrganizationType
    Home/Office

The company we're recruiting for are going through a period of expansion and as a result would like Office Angels to recruit a Customer Service Advisor to work in their modern offices based in Ashford.


The Office Manager would like to recruit someone who is positive and enthusiastic to join their team of 10. You'll need to be a helpful and outgoing person who can get along with and support others. As a Customer Service Advisor you'll be the primary customer point of contact for the business taking in bound calls and meeting customers who "drop in" to the office, dealing with all manner of customer queries, policy changes and claims processing.


* You'll receive excellent training at this reputable business and there's also opportunities to progress in your career.


Please find all the details below:


Job Title: Insurance Customer Service Advisor


Location: Tenterden, Kent


Salary: £21,000 - £24,000


Hybrid: 12 days working from home per year, subject to Manager agreement, ensuring the offices can remain open for customers.


Hours: Monday-Friday, 9am-5pm


Exceptional Benefits:



  • A supportive and friendly working environment

  • 26 days annual leave plus bank holidays

  • Birthday day off in addition to annual leave

  • Option to buy/sell 5 days holiday per year

  • Health Cash Plan

  • Death in Service

  • Pension

  • Free Parking at all of the offices

  • Fortnightly fruit deliveries

  • Team lunch provided once a month

  • Team social events twice a year


As a Customer Service Advisor your responsibilities will include:



  • Review and advise customers on insurance requirements

  • Identify and initiate cross-selling opportunities/activities

  • Acquire and maintain knowledge of the insurance products and Product Licences

  • Administer client instructions to meet compliance standards including processing and dispatch of documentation within required timeframes and quality standards

  • Deal with insurance claims within authority levels and in accordance with claims standards

  • Implement customer money collection to meet key financial requirements and the company credit control policy

  • To develop and sustain effective working relationships with customers and colleagues

  • To comply with all applicable sections of the General Insurance Compliance Manual, Claims Guide and local agency procedures

  • To perform other duties requested by your Line Manager


You'll be the perfect match for this client if you:



  • Previous Customer Service experience

  • Enthusiasm to work, learn and develop a career in the insurance sector

  • Excellent organisation and time management skills

  • Ability to manage own workload

  • Good IT skills especially Microsoft Office Outlook, Work & Excel

  • Great communication skills and a good telephone manner

  • Willingness to learn new skills

  • Be able to problem solve and use own initiative whilst demonstrating attributes of honesty, integrity, due care, skill and diligence


Next steps:


If you have the above skills and experience then please apply today - this is such an incredible opportunity where you can really grow your career at this company.


Alternatively if you know someone who may be suitable for this role please share the details. If you successfully refer a friend for the above role, you will receive a £100* voucher of your choice! Terms apply*


Please note if your skills match the requirements for the job then you will receive an e-mail from us (remember to check your junk mail). If you do please call us on 01233 611780 ASAP or within 24 hours to discuss the position in further detail with Bonnie (Candidate Manager) or Nicola (Permanent Consultant).


We look forward to your application.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.


By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

To speak to a recruitment expert please contact Nicola Hamley