Assistant Help Desk Manager

  • Location
    Livingston, West Lothian
  • Category
    Customer Service - Helpdesk
  • Contract Type
  • Salary
    £ 25000 - £ 27000 / Year
  • OrganizationType

Do you have a real passion for customer service? Do you thrive working within a fast-paced team environment? Do you possess exceptional communication skills? Then we would love to hear from you as we may just have the perfect job for you!

What's in it for you, you ask?

  • A competitive salary - £26.5 - £28.5k (depending on experience)

  • Free on-site parking

  • 5% Employer pension contribution instead of the standard 3%

  • Stunning office environment to ensure you're comfortable and work at your optimum

  • Opportunity to grow your skill-set and develop professionally

  • Employer funded nights out celebrate your successes!

  • Occasional office free lunches to say thank for your hard work!!

About Our Client:

Our client is a leading player in their field with an enviable portfolio of clients spanning both the UK and Europe! The are based in Livingston and their ethos is to have the best people working in their business and to create a really positive, inclusive working environment for their team to allow them to provide their clients with unrivalled support and service! What more could you want???

The role:

  • Provide support and assistance to the Help Desk Manager in overseeing the daily operations of the help desk team

  • Act as first point of contact for team, offering support, training and guidance on behalf of the Manager

  • Assist in managing incoming calls, emails, and other inquiries from customers

  • Collaborate with team members to resolve issues and ensure high levels of customer satisfaction

  • Maintain accurate records of client interactions and follow-up actions

  • Contribute to the continuous improvement of processes and procedures

  • Stay up-to-date with industry trends and best practises to provide the highest level of service to clients

The skills needed to be a success:

  • Previous experience within a busy help desk/operational admin role is preferred but not essential

  • Previous customer service and administration experience is essential

  • Excellent communication skills - both written and verbal

  • Ability to work with multiple operating systems at any one time

  • Good working knowledge of Microsoft Office and Microsoft Teams

  • Ability to work on own initiative and as a part of a team

  • Ability to work under pressure, meet SLAs, and demonstrate a strong work ethic

If you are passionate about customer service and have the drive to excel in a fast-paced help desk environment, then we want to hear from you. This really is an incredible opportunity for someone who is looking to take their experience to the next level and work for an employer to will support and guide you to really excel in your career! What are you waiting for? Reach out to our Livingston team now on 01506832250, we can't wait to tell you more about the role/company/opportunity!

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

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To speak to a recruitment expert please contact Sophie Craig